FAQ

frequently asked questions

Where should I park?


Use the Hillside Lane entrance to the home's backside and park on the gravel driveway. PLEASE DO NOT drive to the address itself or park in the cul-de-sac on Silver Birch Lane or on the driveway in front of the home. Just FOLLOW THE CHAR SNYDER SWIM SCHOOL signs to the Hillside Lane entrance. Thank you. 1598 Silver Birch Lane, Fallbrook, CA 92028.




Can I drop my swimmer off and then park?


No. You must escort your child/children to the pool.




What if I am late to my lesson?


Please plan to arrive 15 minutes before your class’ starting time. If you are more than five minutes late to ANY class, a waiting student may claim your child’s spot. If this happens, you will be allowed a make-up. No more than four students will be allowed in a class.




What should I do while my child is in their lesson?


There is a covered patio and abundant, comfortable seating on the pool’s patio. This is a great time for you to relax and enjoy some “Me Time.” There is a large toy chest that may interest siblings during the lesson.




Is there a restroom/dressing room available?


There is a restroom directly off the pool deck to the righthand side as you enter from the rear. Please make sure your child has used the bathroom BEFORE beginning his/her lesson.




What should I do if my child cries when it’s time to get in the pool?


Some children experience apprehension during the first week of swimming. Tears and pleas to get out of the pool are expected. If tears occur, please avoid eye contact and do not leave or hide. Converse with another parent or enjoy a magazine. It is extremely helpful and necessary for you to remain calm and not to interact with your child. Usually everything is fine in three to four days. It is essential that you do not get drawn into this first test of “Who is the Boss?” So listen, reflect your child’s feeling back to him/her and be absolutely sure to return regardless of your child’s reaction. By repeating your child's comments, he/she will know you are listening and care about his/her concerns. Reactions the first few days can be mild to outrageous: tantrums, anger, and bolting are just a minor portion of what can happen. Stay out of the struggle. Remain calm and return the next day regardless of the child's behavior. Remain neutral and unconcerned.




How long will it take my child to learn to swim?


Everyone learns at a different rate. Most children will learn to swim 15 to 20 feet in six to eight weeks. It could take longer than that or as little as a few lessons.




Will my child always be in the same class or will he/she change classes?


Transfers to another class are very common and for everyone’s benefit. No child will be “held up” because of another. Most transfer requests will be suggested on Thursday or Friday. The change will happen the following Monday. If the switch is immediate, it will be made clear.




Does a parent need to be at each lesson?


It is preferable that a parent be present during swimming lessons. Sometimes this is not possible. Babysitters, nannies, and grandparents are wonderful. Please counsel them to refrain from interfering or talking to the swimmer during their lesson time.




What do I do if my child isn’t potty trained yet?


Babies and children NOT potty trained are required to use SWIM DIAPERS. Washable or disposable swim diapers are fine, but regular disposable diapers are not acceptable.




What happens if my child has an accident in the pool?


Know that it isn’t the first time this has happened, nor will it be the last. The pool is well-treated for such an eventuality and there is no concern about contamination. However, you should calmly bring a towel to the child and remove him/her from the water. Be sure to catch everything in the towel. Please take the child to the bathroom and clean up. Ask for a plastic bag and use it to take soiled towels and clothes home with you. Please leave the bathroom clean and sanitary for others. Your lesson is finished for the day. Return the next day. If the problem continues, we may have to change the time of the child’s lesson to achieve success.




Do you cancel class if the weather is bad?


ANY time you are worried that lessons will be cancelled, please call Char. If you get her voicemail, she is most likely in the pool. Leave a message. If classes have to be cancelled for some reason Char will attempt to contact you by phone call, text, and/or email.




How warm is the pool water?


The pool is kept at 90-92 degrees: the “Therapeutic Temperature.” Rest assured, it will be comfortable for your little one.




What if my child gets sick?


If your child is ill and can’t swim for two or more days he/she will be placed on the sick list. These children will be accepted back into class before anyone new. However, the class time may not remain the same. Whenever possible, make-ups will be pointed out to you. Only one make-up class can be scheduled for each missed regular class. If you miss your scheduled make-up, it is gone. Make-ups are not equivalent to money and cannot be deducted from the weekly fees due.




If we can’t be there on a certain day, what should I do?


If you know in advance that you will not be in class on a particular day (for any reason) please mark it on the chalkboard schedule that is on the pool deck at all times. EVERY absence can be used for make-up.




If I have a question about something you’re doing in class, when should I ask it?


If you wish to discuss progress or problems with Char, please leave a message at 760.688.6091. Please do not try to engage Char in any lengthy conversations during the day. For obvious reasons, her attention is necessarily on the children in class at all times.




How can I pay for lessons and how much do they cost?


Prices for this swimming season are $80 per child, per 4-day week. Payments are due on Monday. Put cash in one of the envelopes that is provided at the table on the patio. Insert envelope with cash into payment box on table. No checks, please. You may also pay via PayPal by clicking on the “PAY NOW” link at the top of this website.




How do I register for a class?


Call Char at 760.688.6091. She will get back to you as soon as possible to set up your child's swimming lessons.




Do I need to re-register each week?


Your child is automatically registered for the following week’s lesson. Please let Char know during your last week that your child will not be returning the following week, then erase their name from the chalkboard at the pool. Char will remove them from her schedule. Failure to erase your name and leave Coach Char a message will result in payment being owed for the following week.




What if my child leaves a towel or piece of clothing at the pool by accident?


Char has a “Lost and Found” basket on deck. Please check it regularly for items you might be missing.




Is there anything else I need to know about before we begin swimming?


Yes! Please apply sunscreen every day. It is more effective if you put it on 30 minutes before swimming. Occasionally a child that is new to the water will develop pool sores (little round bleeding sores) on their toe pads. Put Band-Aids or socks with elastic tops on their feet while swimming. Soon the sores will heal. Swimmer’s Ear is common for children who spend time in the water. It can be quite painful but otherwise is not a serious condition. However, children who have a bacterial ear infection may spend 10 to 14 days out of the water. A silicone earplug may be used to close the ear canal, if the child is willing. A solution of one part white vinegar to 10 parts of distilled water may be used after the infection is cleared, in order to prevent further occurrences. And finally…If you chew gum, please dispose of it in the trash can on the patio. It is very difficult to scrape it off the patio or the driveway and we all don’t want it tracked around. There will be no eating or drinking (except for water) in the patio or pool area. For your health and out of consideration for others, please refrain from smoking anywhere on or near the property. THANK YOU!





 Phone: 760.688.6091